Refund Policy

At Crackto, we stand behind the quality of our exam preparation platform. We want you to be completely satisfied with your subscription. If you're not happy with our service, we offer a fair and transparent refund policy.

This Refund Policy outlines the terms and conditions under which refunds are processed for subscriptions purchased on Crackto. By making a purchase, you agree to this policy.

1.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscriptions:

• You can request a full refund within 7 days of your initial purchase
• Applies to first-time subscribers only (not renewals or upgrades)
• Account must have used less than 30% of available test attempts
• No questions asked if requested within the first 7 days

1.2 Partial Refunds

After the 7-day guarantee period, partial refunds may be considered:

1.3 Special Circumstances

Refunds may be considered beyond standard terms in exceptional cases:

• Technical issues preventing platform access (verified by our team)
• Billing errors or duplicate charges
• Service interruptions lasting more than 48 hours
• Material changes to subscription features not communicated in advance

2.1 How to Request

Follow these steps to request a refund:

• Email refunds@crackto.com with your request
• Include your registered email, order ID, and reason for refund
• Provide any supporting documentation (screenshots, error messages)
• Our team will review your request within 24–48 hours

2.2 Review & Approval

Once you submit a refund request:

• We verify your account details and subscription usage
• Refund eligibility is assessed based on this policy
• You will receive an email with the decision within 48 hours
• If approved, refund processing begins immediately

2.3 Processing Timeline

After approval, refunds are processed as follows:

2.4 After Refund

• Your subscription will be cancelled immediately upon refund approval
• Access to premium features will be revoked
• You can re-subscribe at any time by purchasing a new plan
• Account history and progress data may be retained (as per Privacy Policy)

The following are NOT eligible for refunds:

• Subscriptions used beyond 75% of their validity period
• Renewals or auto-renewals (unless cancelled before renewal date)
• Upgrades from a lower to higher plan (price difference is non-refundable)
• Promotional or discounted subscriptions after the guarantee period
• One-time purchases (e-books, study guides, individual tests)
• Services consumed in full (all test attempts used)
• Institutional or corporate licenses
• Refunds requested more than 30 days after purchase

4.1 Manual Cancellation

You can cancel your subscription at any time:

• Go to Account Settings > Subscription > Cancel Subscription
• Cancellation takes effect at the end of the current billing cycle
• You retain access to premium features until the subscription expires
• No prorated refunds for partial subscription periods

4.2 Auto-Renewal Cancellation

To prevent automatic renewal:

• Disable auto-renewal at least 24 hours before the renewal date
• Go to Settings > Billing > Manage Auto-Renewal
• You will receive a confirmation email upon successful cancellation
• No charges will be made after cancellation

5.1 Billing Errors

If you were charged incorrectly:

• Contact us immediately at billing@crackto.com
• Provide transaction details and evidence of the error
• We will investigate and issue a full refund if confirmed
• Corrections are typically processed within 3–5 business days

5.2 Technical Issues

If technical problems prevent you from using Crackto:

• Report the issue to support@crackto.com with screenshots
• Our team will investigate and attempt to resolve the problem
• If unresolved within 48 hours, a refund or extension may be offered
• Refund eligibility depends on the severity and duration of the issue

5.3 Duplicate Charges

If you were charged multiple times for the same purchase:

• Duplicate charges are refunded immediately upon verification
• Provide transaction IDs for all duplicate charges
• Refunds are processed within 5–7 business days

5.4 Unauthorized Transactions

If you believe your account was used without authorization:

• Report immediately to security@crackto.com
• Change your password and enable two-factor authentication
• We will investigate and refund if unauthorized use is confirmed
• Consider reporting to your bank or payment provider

Before filing a chargeback with your bank:

• Contact us first at refunds@crackto.com to resolve the issue
• Most issues can be resolved quickly through our support team
• Chargebacks result in immediate account suspension
• We reserve the right to dispute illegitimate chargebacks

Dispute Resolution Process

• Contact our support team with your concern
• We will review your case within 48 hours
• If unresolved, escalate to our dispute resolution team
• Final decisions are made within 7 business days

For refund-related queries, contact us:

• Email: refunds@crackto.com (Primary contact for refunds)
• Email: support@crackto.com (General support)
• Phone: +91 92664 24348 (Mon–Sat, 9 AM – 6 PM IST)
• Help Center: crackto.com/help