2.1 How to Request

Follow these steps to request a refund:

• Email refunds@crackto.com with your request
• Include your registered email, order ID, and reason for refund
• Provide any supporting documentation (screenshots, error messages)
• Our team will review your request within 24–48 hours

2.2 Review & Approval

Once you submit a refund request:

• We verify your account details and subscription usage
• Refund eligibility is assessed based on this policy
• You will receive an email with the decision within 48 hours
• If approved, refund processing begins immediately

2.3 Processing Timeline

After approval, refunds are processed as follows:

2.4 After Refund

• Your subscription will be cancelled immediately upon refund approval
• Access to premium features will be revoked
• You can re-subscribe at any time by purchasing a new plan
• Account history and progress data may be retained (as per Privacy Policy)

The following are NOT eligible for refunds:

• Subscriptions used beyond 75% of their validity period
• Renewals or auto-renewals (unless cancelled before renewal date)
• Upgrades from a lower to higher plan (price difference is non-refundable)
• Promotional or discounted subscriptions after the guarantee period
• One-time purchases (e-books, study guides, individual tests)
• Services consumed in full (all test attempts used)
• Institutional or corporate licenses
• Refunds requested more than 30 days after purchase

4.1 Manual Cancellation

You can cancel your subscription at any time:

• Go to Account Settings > Subscription > Cancel Subscription
• Cancellation takes effect at the end of the current billing cycle
• You retain access to premium features until the subscription expires
• No prorated refunds for partial subscription periods

4.2 Auto-Renewal Cancellation

To prevent automatic renewal:

• Disable auto-renewal at least 24 hours before the renewal date
• Go to Settings > Billing > Manage Auto-Renewal
• You will receive a confirmation email upon successful cancellation
• No charges will be made after cancellation

5.1 Billing Errors

If you were charged incorrectly:

• Contact us immediately at billing@crackto.com
• Provide transaction details and evidence of the error
• We will investigate and issue a full refund if confirmed
• Corrections are typically processed within 3–5 business days

5.2 Technical Issues

If technical problems prevent you from using Crackto:

• Report the issue to support@crackto.com with screenshots
• Our team will investigate and attempt to resolve the problem
• If unresolved within 48 hours, a refund or extension may be offered
• Refund eligibility depends on the severity and duration of the issue

5.3 Duplicate Charges

If you were charged multiple times for the same purchase:

• Duplicate charges are refunded immediately upon verification
• Provide transaction IDs for all duplicate charges
• Refunds are processed within 5–7 business days

5.4 Unauthorized Transactions

If you believe your account was used without authorization:

• Report immediately to security@crackto.com
• Change your password and enable two-factor authentication
• We will investigate and refund if unauthorized use is confirmed
• Consider reporting to your bank or payment provider

Before filing a chargeback with your bank:

• Contact us first at refunds@crackto.com to resolve the issue
• Most issues can be resolved quickly through our support team
• Chargebacks result in immediate account suspension
• We reserve the right to dispute illegitimate chargebacks

Dispute Resolution Process

• Contact our support team with your concern
• We will review your case within 48 hours
• If unresolved, escalate to our dispute resolution team
• Final decisions are made within 7 business days

For refund-related queries, contact us:

• Email: refunds@crackto.com (Primary contact for refunds)
• Email: support@crackto.com (General support)
• Phone: +91 92664 24348 (Mon–Sat, 9 AM – 6 PM IST)
• Help Center: crackto.com/help