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We want you to be completely satisfied with your Crackto subscription. Learn about our fair and transparent refund policy.
At Crackto, we stand behind the quality of our exam preparation platform. We want you to be completely satisfied with your subscription. If you're not happy with our service, we offer a fair and transparent refund policy.
This Refund Policy outlines the terms and conditions under which refunds are processed for subscriptions purchased on Crackto. By making a purchase, you agree to this policy.
When you can request a refund
We offer a 7-day money-back guarantee for new subscriptions:
Example: If you subscribe on January 1st, you can request a full refund until January 7th at 11:59 PM IST.
After the 7-day guarantee period, partial refunds may be considered:
| Usage | Refund Percentage | Conditions |
|---|---|---|
| 0-30% used | 70% refund | Within 30 days of purchase |
| 31-50% used | 50% refund | Within 30 days of purchase |
| 51-75% used | 25% refund | Within 30 days of purchase |
| 76%+ used | No refund | Service substantially used |
Usage is calculated based on test attempts consumed out of the total available in your subscription plan.
Refunds may be considered beyond standard terms in exceptional cases:
How to request and receive your refund
Follow these steps to request a refund:
Once you submit a refund request:
After approval, refunds are processed as follows:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Depends on bank processing |
| UPI | 3-5 business days | Faster processing |
| Net Banking | 5-7 business days | Bank-dependent |
| Digital Wallets | 3-5 business days | Paytm, PhonePe, etc. |
Refunds are issued to the original payment method used for the purchase. In rare cases where this is not possible, alternative arrangements will be made.
What cannot be refunded
The following are NOT eligible for refunds:
Violation of Terms of Service (cheating, account sharing, abuse) results in immediate forfeiture of refund eligibility.
How to cancel without refund
You can cancel your subscription at any time:
To prevent automatic renewal:
If you cancel auto-renewal, your subscription remains active until the current period ends.
Unique situations and resolutions
If you were charged incorrectly:
If technical problems prevent you from using Crackto:
If you were charged multiple times for the same purchase:
If you believe your account was used without authorization:
Resolving payment disputes
Before filing a chargeback with your bank:
Filing a chargeback without contacting us may result in permanent account termination and loss of access to all purchased content.
Get help with refunds
For refund-related queries, contact us:
Please include your order ID, registered email, and detailed reason for refund to expedite the process.
We're here to help. Contact our support team to process your refund request.