Crackto FAQ & Help Center

Question 1

How do I create an account on Crackto?

Accepted Answer

Creating an account is simple: Click "Sign Up" on the homepage Enter your email and create a password Verify your email with the OTP sent to you Complete your profile with basic details Start taking tests! You can also sign up using Google for faster registration.

Question 2

Is Crackto free to use?

Accepted Answer

Crackto offers both free and premium plans: Free Plan: Access to limited mock tests and basic features Premium Plan: Unlimited tests, detailed analytics, and priority support You can upgrade to premium anytime from your dashboard.

Question 3

Which exams does Crackto support?

Accepted Answer

Crackto supports a wide range of competitive exams including: Engineering: JEE Main, JEE Advanced, BITSAT, MHT-CET, WBJEE Medical: NEET UG, AIIMS, JIPMER Management: CAT, XAT, MAT, SNAP, CMAT Government Jobs: SSC CGL, UPSC, Banking, Railway We continuously add new exams based on user demand.

Question 4

Can I use Crackto on my mobile device?

Accepted Answer

Yes! Crackto is fully responsive and works seamlessly on: Mobile browsers (Chrome, Safari, Firefox) Tablets (iPad, Android tablets) Desktop computers We also have native mobile apps for iOS and Android coming soon!

Question 5

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods: Credit/Debit Cards (Visa, Mastercard, RuPay) UPI (Google Pay, PhonePe, Paytm) Net Banking (All major banks) Digital Wallets (Paytm, Amazon Pay) All payments are processed securely through Razorpay.

Question 6

How do I upgrade to a premium plan?

Accepted Answer

To upgrade: Go to your Dashboard Click on "Upgrade to Premium" Choose your preferred plan (Monthly or Yearly) Complete the payment Your premium access is activated immediately!

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime: Go to Settings > Subscription Click "Cancel Subscription" Your access continues until the current billing period ends No automatic renewal after cancellation See our Refund Policy for refund eligibility.

Question 8

Do you offer student discounts?

Accepted Answer

Yes! We offer: 20% discount on yearly plans Special discounts during festive seasons Referral bonuses (refer friends and get free months) Institute partnerships (contact us for bulk discounts)

Question 9

How do I start a test?

Accepted Answer

To start a test: Browse available tests from the "Tests" section Click on a test to view details Click "Start Test" Read instructions carefully Click "I'm Ready" to begin Make sure you have a stable internet connection before starting.

Question 10

Can I pause and resume a test?

Accepted Answer

Yes! Most tests support pause and resume: Your progress is auto-saved every 5 seconds If you accidentally close the browser, you can resume Go to "My Tests" > "In Progress" and click "Resume" Note: The timer continues running even if you pause Some live/scheduled tests may not allow resume.

Question 11

What happens if my internet disconnects during a test?

Accepted Answer

Don't worry! Your answers are auto-saved continuously Reconnect your internet as soon as possible The test will resume from where you left off The timer continues during disconnection If you face repeated connectivity issues, contact support immediately.

Question 12

How do I view my test results?

Accepted Answer

After submitting a test: Results are displayed immediately for auto-evaluated tests Go to "My Tests" > "Completed" Click "View Result" on any test See your score, rank, and detailed analysis Review solutions and explanations For subjective tests, results appear after manual evaluation.

Question 13

Can I retake a test?

Accepted Answer

Retake availability depends on the test settings: Some tests allow multiple attempts Check "Attempts Allowed" on the test details page There may be a cooldown period between attempts (e.g., 24 hours) Your best score is usually considered for rankings

Question 14

What are the system requirements?

Accepted Answer

Crackto works best with: Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+ Internet: Minimum 2 Mbps (5+ Mbps recommended) Screen: Minimum 1024x768 resolution JavaScript: Must be enabled Cookies: Must be enabled

Question 15

Why can't I see test questions properly?

Accepted Answer

Try these solutions: Refresh the page (Ctrl+F5 or Cmd+Shift+R) Clear your browser cache and cookies Update your browser to the latest version Disable browser extensions (especially ad blockers) Try a different browser If the issue persists, contact support with a screenshot.

Question 16

I forgot my password. How do I reset it?

Accepted Answer

To reset your password: Go to the login page Click "Forgot Password" Enter your registered email Check your email for a reset link Click the link and create a new password Reset links expire after 1 hour for security.

Question 17

Why am I not receiving emails from Crackto?

Accepted Answer

Check these: Check your spam/junk folder Add support@crackto.com to your contacts Verify your email address in account settings Check if your inbox is full Try adding a different email address Contact support if emails still don't arrive.

Question 18

How can my institute register on Crackto?

Accepted Answer

Institute registration process: Click "Register as Institute" on homepage Fill the registration form with institute details Upload required documents (GST, Registration certificate) Submit for admin approval Receive approval within 2-3 business days Login and start creating tests!

Question 19

What features do institutes get?

Accepted Answer

Institute accounts include: Create and manage unlimited students Create custom mock tests and test series Access to master question bank (with approval) Create private question bank Detailed student performance analytics Batch management and scheduling Automated evaluation and grading Publish tests in marketplace (optional)

Question 20

How much does it cost for institutes?

Accepted Answer

Institute pricing is flexible: Plans start from ₹5,000/month Pricing based on number of students Annual plans get 20% discount Custom enterprise plans available Contact us at sales@crackto.com for detailed pricing.

How Can We Help You?

Getting Started

Subscriptions & Billing

Taking Tests

Technical Issues

For Institutes

Contact Our Support Team

Email Support

Phone Support

Live Chat

Ready to Start Preparing?Join Thousands of Successful Students

Crackto