How can we help you?

Creating an account is simple:

1. Click "Sign Up" on the homepage
2. Enter your email and create a password
3. Verify your email with the OTP sent to you
4. Complete your profile with basic details
5. Start taking tests!

Crackto offers both free and premium plans:

• Free Plan: Access to limited mock tests and basic features
• Premium Plan: Unlimited tests, detailed analytics, and priority support

You can upgrade to premium anytime from your dashboard.

Crackto supports a wide range of competitive exams including:

• Engineering: JEE Main, JEE Advanced, BITSAT, MHT-CET, WBJEE
• Medical: NEET UG, NEET PG
• Management: CAT, XAT, MAT, SNAP, CMAT
• Government Jobs: SSC CGL, UPSC, Banking, Railway

We continuously add new exams based on user demand.

Yes! Crackto is fully responsive and works seamlessly on:

• Mobile browsers (Chrome, Safari, Firefox)
• Tablets (iPad, Android tablets)
• Desktop computers

We also have native mobile apps for iOS and Android coming soon!

We accept multiple payment methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking (All major banks)
• Digital Wallets (Paytm, Amazon Pay)

All payments are processed securely through Razorpay.

To upgrade:

1. Go to your Dashboard
2. Click on "Upgrade to Premium"
3. Choose your preferred plan (Monthly or Yearly)
4. Complete the payment
5. Your premium access is activated immediately!

Yes, you can cancel anytime:

• Go to Settings > Subscription
• Click "Cancel Subscription"
• Your access continues until the current billing period ends
• No automatic renewal after cancellation

See our Refund Policy for refund eligibility.

Yes! We offer:

• 20% discount on yearly plans
• Special discounts during festive seasons
• Referral bonuses (refer friends and get free months)
• Institute partnerships (contact us for bulk discounts)

To start a test:

1. Browse available tests from the "Tests" section
2. Click on a test to view details
3. Click "Start Test"
4. Read instructions carefully
5. Click "I'm Ready" to begin

Make sure you have a stable internet connection before starting.

Yes! Most tests support pause and resume:

• Each answer is saved automatically as soon as you choose it
• If you accidentally close the browser, you can resume
• Go to "My Tests" > "In Progress" and click "Resume"
• Note: The timer continues running even if you pause

Some live/scheduled tests may not allow resume.

Don't worry!

• Your answers are auto-saved continuously
• Reconnect your internet as soon as possible
• The test will resume from where you left off
• The timer continues during disconnection

If you face repeated connectivity issues, contact support immediately.

After submitting a test:

1. Results are displayed immediately for auto-evaluated tests
2. Go to "My Tests" > "Completed"
3. Click "View Result" on any test
4. See your score, rank, and detailed analysis
5. Review solutions and explanations

For subjective tests, results appear after manual evaluation.

Retake availability depends on the test settings:

• Some tests allow multiple attempts
• Check "Attempts Allowed" on the test details page
• There may be a cooldown period between attempts (e.g., 24 hours)
• Your best score is usually considered for rankings

Crackto works best with:

• Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Internet: Minimum 2 Mbps (5+ Mbps recommended)
• Screen: Minimum 1024x768 resolution
• JavaScript: Must be enabled
• Cookies: Must be enabled

Try these solutions:

• Refresh the page (Ctrl+F5 or Cmd+Shift+R)
• Clear your browser cache and cookies
• Update your browser to the latest version
• Disable browser extensions (especially ad blockers)
• Try a different browser

If the issue persists, contact support with a screenshot.

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your registered email
4. Check your email for a reset link
5. Click the link and create a new password

Reset links expire after 30 minutes for security.

Check these:

• Check your spam/junk folder
• Add support@crackto.com to your contacts
• Verify your email address in account settings
• Check if your inbox is full
• Try adding a different email address

Contact support if emails still don't arrive.

Institute registration process:

1. Click "Register as Institute" on homepage
2. Fill the registration form with institute details
3. Upload required documents (GST, Registration certificate)
4. Submit for admin approval
5. Receive approval within 2-3 business days
6. Login and start creating tests!

Institute accounts include:

• Create and manage unlimited students
• Create custom mock tests and test series
• Access to master question bank (with approval)
• Create private question bank
• Detailed student performance analytics
• Batch management and scheduling
• Automated evaluation and grading
• Publish tests in marketplace (optional)

Institute pricing is flexible:

• Plans start from ₹5,000/month
• Pricing based on number of students
• Annual plans get 20% discount
• Custom enterprise plans available

Contact us at sales@crackto.com for detailed pricing.

Crackto Learning lists certificates, diplomas, postgraduate programs, degrees and doctorates from named institutions. Each program page shows the curriculum, study format, duration, the organisation that delivers it and the body that awards the credential, with published fees where the institution provides them.

No. An enquiry only asks the Crackto team to contact you with a brochure, fee details or advice. It does not enrol you, reserve a seat or take a payment. You decide whether to apply to the institution afterwards.

The awarding organisation named on the program page issues the credential, not Crackto. Check the credential section of each program for the issuer and any verification link before you apply.